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Our Statement on The Novel Coronavirus (COVID-19)

Dear Clients,

Mollylash’s priority is the safety and well-being of its employees, clients and community. We want to update you with what we are doing in response to The Novel Coronavirus (COVID-19). We, like many other companies, are currently adapting our operating procedures to slow the spread of COVID-19.

WHAT WE ARE DOING

In order to manage COVID-19, we are closely monitoring all advice received from Australian medical authorities, as well as the World Health Organisation (WHO), regarding precautions that are needed to minimise risks concerned with COVID-19. Staff in both stores are directed to perform extra hand washing throughout the day and hand sanitizer use is available at all stations. We have also increased the frequency of cleaning as well as additional sanitation of bathrooms, and other amenities with a focus on “high-touch areas” such as doorknobs, buttons and handles.

WHAT WE EXPECT FROM CLIENTS

To further protect our staff, clients and others in our community, we are pleading to clients who have arrived at Australia’s international airports within the last 14 days to please reschedule your service to a later date. This ruling is in line with the new travel measures set by the Australian Border Force that requires anyone arriving at Australia’s international airports to go straight into self-isolation for 14 days. Clients who feel unwell prior to the appointment are strongly advised to reach out to us to reschedule or cancel their appointments with a cancellation fee waiver. We will be refusing service to clients who arrive to their appointment with flu-like symptoms (uncontrolled coughing or sneezing, runny nose, etc) and will be kindly directing them home. We will also send home any staff member who is visibly ill or exhibit any symptoms of the flu.

We truly appreciate your patience and thank you for your understanding as we navigate this new territory. If you have any concerns or questions, please feel free to contact us. For more information or updates about the Coronavirus please visit the Australian Department Of Health website https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert & https://www.wa.gov.au/government/coronavirus-covid-19

Sincerely,

Mollylash Team

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