Frequently Asked Questions

Eyelash extensions have continued to be the hottest growing necessity in the beauty industry, and many consumers out there are dying to get them! We understand that adding a new beauty service to your routine requires research, so that you can know all the ins and outs of this latest fashion must-have. To help with your research, Mollylash has answered the most frequently asked questions about getting semi-permanent eyelash extensions

 

Eyelash Extensions

Eyelash extensions are a cosmetic treatment in which synthetic lashes are attached to individual natural eyelashes using a specialized adhesive. The extensions are typically made from materials such as silk, faux mink, or synthetic fibers, and are available in a variety of lengths, thicknesses, and styles.

Classic eyelash extensions involve attaching a single extension lash to each natural lash, resulting in a natural and subtle enhancement of the eyelashes. The extensions used in classic sets are typically a little thicker and more dramatic than natural lashes, but the focus is on enhancing the individual’s natural lashes rather than creating a dramatic effect.

Volume eyelash extensions, on the other hand, involve the application of multiple, thinner extension lashes to each natural lash. This technique results in a more dramatic and voluminous appearance, as the increased number of extensions creates a fuller and more dense lash line. Volume sets are typically preferred by those who desire a more dramatic and glamorous look, and are popular choice among brides or bridesmaid.

We are proud to say that all our lash fans are carefully handmade by our technicians – we do not use any clusters or premade fans that may potentially damage client’s natural lashes.

While eyelash extensions can be a great option for many people, they are not suitable for everyone.

Generally, lash extensions are best for clients who have healthy and straight natural lashes with no bald patches or gaps. If you have curly lashes or have recently had a lash lift, the bonding area between the synthetic lash and natural lash becomes smaller and can lead to premature lash falls.

In addition, if you have alopecia, which is a condition that causes bald patches, unfortunately we cannot apply lashes as there are no natural lashes for the synthetic lash to attach to. If you are unsure if lash extensions are suitable for you, please come in for a consultation and we can assess your natural lashes together.

At Mollylash, we understand that some clients may have sensitive eyes, and we have a sensitive glue option available for them. Our sensitive glue is designed to be less fumey and clear in color, making it suitable for clients with sensitive eyes. However, it is still important to inform your technician about any known allergies or sensitivities during your consultation, so they can ensure that the products used during your appointment are suitable for you.

To answer your question, we do not recommend getting lash extensions, lash lift, cosmetic tattoo, brow lamination, and brow tint while pregnant. This is because during pregnancy, the hormones in your body can be imbalanced, and we cannot predict if this could trigger an allergic reaction to the lash or brow products. Even if you have not had an allergic reaction in the past, we still recommend avoiding any unnecessary risks during pregnancy. We care about the safety and well-being of our clients, and we recommend waiting until after pregnancy to resume lash and brow treatments.

The lifespan of eyelash extensions can vary depending on several factors such as the quality of the adhesive, the skill of the lash artist, the natural lash growth cycle of the individual, and the care taken to maintain the extensions.

Typically, eyelash extensions can last anywhere from two to four weeks before they begin to naturally shed along with the natural lashes. To maintain the fullness and appearance of the extensions, it is recommended to schedule regular touch-up appointments every two to three weeks. During a touch-up appointment, the lash artist can replace any extensions that have fallen out and fill in any gaps to maintain the desired fullness and shape.

Mollylash has a strict policy of refills pricing. Please note that all refill appointments that are booked more than 4 weeks apart will be charged as a removal and full set appointment.

We want to dispel the myth that lash extensions ruin your natural lashes.

When applied correctly and with care, eyelash extensions can be safe and won’t harm the health of your natural lashes. However, it’s important to avoid rubbing your eyes or tugging on the extensions, as this can lead to lash loss and even damage to your natural lashes. Additionally, using lash shampoo daily is highly recommended to prevent the buildup of oil or makeup, which can potentially lead to eye infections.

Our goal is to help you achieve the desired lash look while maintaining the health of your natural lashes, and we are committed to providing safe and high-quality services to all our clients.

To prepare for your eyelash extension appointment, we recommend that you come to the appointment with a fresh face – this means no make-up on your eyes or lashes.

It’s important to have clean lashes before your appointment, so please ensure that you wash your face and remove any make-up, oils or debris from your eye area. This will help to ensure a strong bond between your natural lashes and the lash extensions.

We also recommend that you remove your contact lenses before the appointment, as it will be more comfortable for you to keep your eyes closed for the duration of the appointment. If you wear glasses, please bring them with you to the appointment.

We kindly advise our clients to avoid excessive exposure to steam, sauna treatments, and swimming while wearing eyelash extensions. The heat and humidity from these activities can gradually weaken the bonding agent and reduce the retention of your extensions.

We kindly advise our clients not to wear mascara while having extensions on, as it can cause the extensions to clump and be difficult to remove without damaging them. Instead, we recommend enjoying the fullness and length of your extensions on their own.

When it comes to other eye makeup products, such as eyeliner or eyeshadow, we recommend choosing non-waterproof options to avoid the need for oil-based makeup removers. Using oil-based products can deteriorate the bond of the glue and cause the extensions to shed prematurely.

By following these guidelines, we can help you maintain the beauty and longevity of your eyelash extensions, and ensure that you can enjoy them for as long as possible.

We would like to emphasize that not all makeup removers are suitable for use with eyelash extensions. To help lengthen the retention period of your extensions, we recommend using non-oil based makeup removers. Oil-based products can break down the adhesive and cause the extensions to fall off prematurely. By using non-oil based makeup removers, you can help to maintain the integrity of the extensions and ensure that they last for as long as possible.
  1. Avoid exposing them to excessive steam, sauna, or swimming.
  2. Refrain from using mascara on the extensions to prevent clumping and damage.
  3. Try to sleep on your back to avoid rubbing or crushing the extensions while sleeping.
  4. Use only non-oil based cleansing products when washing your face or removing makeup.
  5. Gently brush your extensions every morning and night with a clean spoolie brush to maintain their shape and prevent tangling.
  6. To keep your lashes looking their best, we recommend scheduling a refill appointment every 2 to 3 weeks. This will help to maintain their fullness and ensure that they continue to look beautiful and natural.

We want to assure our clients that allergic reactions to eyelash extensions are extremely rare, but they can happen in some cases. If you have a history of extreme latex or band-aid allergies, you may be at a higher risk of having an allergic reaction to the adhesive used in the extensions. If you have experienced an allergic reaction to eyelash extensions in the past, such as swollen or puffy eyelids and under-eye area, we recommend against getting lash extensions again, as it is highly likely that the reaction will reoccur.

If you do experience an allergic reaction to the extensions, please seek medical attention immediately. We will also remove the extensions as soon as possible to minimize any discomfort or damage – only after we obtain a medical certificate that it is safe to perform removal on you. However, please be reassured that in the vast majority of cases, eyelash extensions are safe and do not cause any adverse reactions. Our technicians are highly skilled and trained to use only top-quality products to ensure your safety and satisfaction.

At Mollylash, we have junior, senior, and master technicians who are all talented and skilled at providing high-quality eyelash extensions.

Our master technicians have the most experience and have often won or entered in championships, showing consistent results. Our senior technicians have more than 2 years of experience and have also demonstrated a consistent level of quality work in a timely manner. Our junior technicians have less than 2 years of experience and may take a little longer to finish a lash set, but they are all highly talented and have been handpicked by us.

We only hire technicians who show potential and have a passion for the art of eyelash extensions. Rest assured that no matter which technician you choose, you will receive a beautiful set of lashes tailored to your desired look.

While it may be tempting to remove your eyelash extensions at home, we strongly advise against it.

Attempting to remove the extensions yourself can cause damage to your natural lashes, including pulling or tugging on them, which can damage the hair follicle and lead to permanent hair loss. Instead, we recommend that you come to our shop to get your extensions professionally removed.

Our technicians are trained to safely and gently remove the extensions without causing any harm to your natural lashes. We use a special remover solution that effectively dissolves the adhesive bond between the extension and your natural lash, making the removal process easy and painless. So please, for the health and safety of your natural lashes, leave the removal process to the professionals.

Brow lamination is a beauty treatment that involves applying a series of chemicals to the eyebrows to straighten, set and smooth the hairs in an upwards direction. This creates a fuller, more defined and uniform look for the eyebrows, as it helps to tame unruly hairs and give the illusion of thicker and more voluminous brows.

The process usually involves brushing the brow hairs into place, applying a lifting solution to set them in that position, and then applying a neutralizer to keep them in place.

The treatment can last for several weeks, and can be a great option for those looking to enhance their natural brows without having to fill them in with makeup every day.

Microblading is a technique that uses a handheld tool with small needles to create tiny hair-like strokes on the skin, which are then filled with pigment to create the appearance of natural eyebrow hair. The strokes are usually very fine and crisp, mimicking the look of real eyebrow hair.

Powdery brows, on the other hand, involve using a machine or handheld tool to create a soft, powdered effect on the eyebrows. This technique is also sometimes referred to as ombre brows or shading. Instead of creating individual hair-like strokes, the pigment is applied in a soft gradient, gradually getting darker towards the tail of the brow. This technique is ideal for those with fuller eyebrows who just want to enhance their shape and fill in any gaps.

Combination brows is a semi-permanent eyebrow technique that combines microblading and shading (powdered brows). The result is a natural-looking brow with a defined shape and a soft, powdered finish.

We accept EFTPOS, MasterCard, Visa, American Express, JCB, Cash, Google Pay, Apple Pay, ZipPay Payment Plan & Afterpay! Yea, we know that’s quite a number of payment methods covered for our client’s convenience. BTW. There are ZERO surcharges on any type of payment methods 🙂

Yes, we have gift vouchers for any amount of treatment cost. You can purchase e-giftcard under Appointment tabs, select location, and select “Purchase a giftcard”. For hardcopy giftcard, you are welcome to purchase them in store.

We would like to remind you that by booking an Eyelash Extensions appointment, you have agreed to our Terms and Conditions for the best experience possible.

  1. Deposit Fee Policy: To secure your Eyelash Extensions appointment, we require a non-refundable deposit fee of $40. Please note that this deposit will be applied towards the final balance when you attend your appointment.
  2. Cancellation/Rescheduling/No Show Policy: We kindly ask that you provide us with at least 48 hours’ notice if you need to cancel or reschedule your Eyelash Extensions appointment. This will allow us to accommodate other clients and minimize any inconvenience. In the event of a cancellation, rescheduling, or no-show within 48 hours of your appointment, a $40 penalty fee will be applied and the deposit fee will be forfeited.
  3. Not refilling work from another salon: We do not accept refills from other lash salons. A first-time client at MOLLYLASH will be required to get a full set. If removal is needed, it will be charged at $20 per 15 minutes.
  4. Clean eyes: All clients must come to the appointment with clean eyes and no eye make-up on. Clients who come with heavy eye make-up will be required to have a removal ($20 per 15 minutes) and full set.
  5. Appointment Changes Policy: If you need to reschedule or cancel your appointment, we’ve made it easy for you to do so up until the 48 hours mark by clicking the “Change/Cancel Appointment” button at the bottom of your appointment confirmation email.
  6. Owing amount: Any owing amount (includes penalty fee) must be paid before booking another appointment. If you provided your credit card details on the booking page, the fee will be charged to that card.
  7. Late Arrival Policy: We understand that sometimes delays can occur, but please note that if you are more than 15 minutes late for your appointment and we have not been notified, we may need to forfeit your appointment slot. In this case, a $40 penalty fee will be applied.
  8. Refill Pricing Policy: We offer 2-3 week and 3-4 week refills at different prices. Appointments booked more than 4 weeks apart will be charged at full set prices. Refill prices only apply when 50% of the extensions remain attached.
  9. Lash Health Policy: Clients are advised to book for a removal and fullset after every 4-5 refills. From time to time, having a new set put on is required to deep clean the lashes, ensuring that they stay healthy, clean, and free from oil build-up. This also helps with retention issues if clients feel like their lashes do not last as long as they used to.
  10. Lash Satisfaction Guarantee: In the event of an unsatisfactory lash set, we offer a complimentary lash fix provided that we receive notification within three days after your appointment. Please note that any minor adjustments requested beyond this timeframe will be subject to a nominal fee.

We would like to remind you that by booking a Lash lift or Brows appointment, you have agreed to our Terms and Conditions for the best experience possible.

  1. Deposit Fee Policy: To secure your Lash lifts and Brows appointment, we require a non-refundable deposit fee of $40. Please note that this deposit will be applied towards the final balance when you attend your appointment.
  2. Cancellation/Rescheduling/No Show Policy: We kindly ask that you provide us with at least 48 hours’ notice if you need to cancel or reschedule your Lash lifts and Brows appointment. This will allow us to accommodate other clients and minimize any inconvenience. In the event of a cancellation, rescheduling, or no-show within 48 hours of your appointment, a $40 penalty fee will be applied and the deposit fee will be forfeited.
  3. Clean eyes: Please arrive at your appointment with clean eyes and no eye makeup on.
  4. Appointment Changes Policy: If you need to reschedule or cancel your appointment, we’ve made it easy for you to do so up until the 48 hours mark by clicking the “Change/Cancel Appointment” button at the bottom of your appointment confirmation email.
  5. Owing amount: Any owing amount (includes penalty fee) must be paid before booking another appointment. If you provided your credit card details on the booking page, the fee will be charged to that card.
  6. Late Arrival Policy: We understand that sometimes delays can occur, but please note that if you are more than 15 minutes late for your appointment and we have not been notified, we may need to forfeit your appointment slot. In this case, a $40 penalty fee will be applied.

We would like to remind you that by booking a Cosmetic Tattoo appointment, you have agreed to our Terms and Conditions for the best experience possible.

  1. Deposit Fee Policy: To secure your Cosmetic Tattoo appointment, we require a non-refundable deposit fee of $100. Please note that this deposit will be applied towards the final balance when you attend your appointment.

  2. Cancellation/Rescheduling/No Show Policy: We kindly ask that you provide us with at least 48 hours’ notice if you need to cancel or reschedule your Cosmetic Tattoo appointment. This will allow us to accommodate other clients and minimize any inconvenience. In the event of a cancellation, rescheduling, or no-show within 48 hours of your appointment, a $100 penalty fee will be applied and the deposit fee will be forfeited.

  3. Appointment Changes Policy: If you need to reschedule or cancel your appointment, we’ve made it easy for you to do so up until the 48 hours mark by clicking the “Change/Cancel Appointment” button at the bottom of your appointment confirmation email.

  4. Late Arrival Policy: We understand that sometimes delays can occur, but please note that if you are more than 15 minutes late for your appointment and we have not been notified, we may need to forfeit your appointment slot. In this case, a $100 penalty fee will be applied.

  5. Brow and Eyeliner Correction: Price for brow/eyeliner correction service may varies for one person to another, depending on the difficulty level in technique used, and the time it takes to neutralise the old tattoo color. Your brow tattooist will contact you in the next few days to do a consultation to determine the service price.

  6. Health Requirements Policy: To ensure your safety and comfort during your Cosmetic Tattoo appointment, we kindly ask that you be in good health, not pregnant, not currently taking any blood thinning medicine, not low on iron level, and refrain from consuming any caffeine or alcohol 24 hours before your appointment. 

  1. Eye Makeup Policy: We kindly request that you arrive with fresh eyes for your appointment. To ensure the best results for your treatment, please avoid wearing eye makeup.
  2. Punctuality: We value your time and ask that you arrive promptly for your scheduled appointment. If you anticipate being delayed, please let us know in advance. In the event of unexpected delays, a penalty fee of $40 may be incurred, which will be deducted from the deposit fee paid at the time of booking.
  3. Cold and Flu Symptoms: We kindly ask that if you are experiencing symptoms of a cold or flu, please let our staff know as soon as possible. This will allow us to reschedule your appointment for a later date, ensuring the safety and comfort of both our clients and staff.
  4. No Children Policy: To maintain a calm and relaxing atmosphere for all of our clients, we kindly request that children do not accompany you to your appointment.
  5. 48 hours Cancellation/Rescheduling Policy: We understand that sometimes schedule changes are necessary, but we kindly ask that you give us at least 48 hours’ notice if you need to cancel or reschedule your appointment. Please note that a penalty fee of $40 may be incurred, which will be deducted from the deposit fee paid at the time of booking.