Mollylash - Terms & Conditions

Mollylash - Terms & Conditions

Welcome to Mollylash. The following terms and conditions govern the use of our services and the expectations we have from our valued clients. By booking an appointment with Mollylash, you agree to these terms and conditions.

Website Usage

Acceptance: By accessing, browsing, or using our website, you agree to the terms, conditions, and disclaimers herein. We may amend these terms and conditions at any time by posting the amended terms on our website.

Website Content: While we make every effort to ensure the accuracy and reliability of the information on our website, Mollylash does not guarantee the accuracy or completeness of any information or images provided.

Intellectual Property: All content, including but not limited to logos, images, and text on the Mollylash website is owned by Mollylash and protected by trademark and copyright. No part of the website may be reproduced, reused, or redistributed without prior written permission from Mollylash.

Privacy: Please refer to our Privacy Policy for information on how we collect, use, and disclose your personal information.

External Links: The Mollylash website may contain links to external websites. Mollylash is not responsible for the content, accuracy, or privacy practices of these websites.

General Policies

Deposit Fee Policy: To secure your appointment, we require a non-refundable deposit. This deposit will be deducted from the total cost of your service upon completion.

– Cosmetic Tattoo: $100

Eyelash Extensions, Lash Lifts, and Brows: $40

A deposit fee will be taken at the time of booking. This deposit is applied to the total service fee.

Deposits are non-refundable but may be kept as credit for future services if cancellation or rescheduling are made 48 hours prior to appointment day.

Cancellation/Rescheduling/No Show: We require at least 48 hours notice for any changes to your appointment. Failure to provide adequate notice will result in the forfeiture of your deposit and an additional penalty fee as outlined below:

– Eyelash Extensions, Lash Lifts, and Brows: $40

– Cosmetic Tattoo: $100

Late Arrival Policy: While we understand unforeseen delays, if you are more than 15 minutes late and haven’t informed us, your appointment may be shortened or forfeited, with applicable penalty fees.

Clean Eyes: Arrive with clean eyes and no eye makeup for lash-related services. If cleansing is needed, additional fees may apply.

Cold and Flu Symptoms: If you’re experiencing cold or flu symptoms, please notify our team ASAP. This helps us reschedule your session, ensuring everyone’s safety.

No Children Policy: To ensure a serene environment, we request you not to bring children to your appointments.

Appointment Changes: To make changes, use the “Change/Cancel Appointment” link in your confirmation email. Please refer to the 48-hour notice policy.

Outstanding Dues: All owed amounts, including penalty fees, must be settled before booking future appointments. If card details were provided, outstanding fees will be automatically charged.

Cosmetic Tattoo Brow & Eyeliner Correction: The price varies based on technique difficulty and time spent neutralising old tattoo colors. Our specialist will consult to determine the final cost.

Health Prerequisites for Cosmetic Tattoo: Ensure you’re in good health, not pregnant, free from blood thinners, have normal iron levels, and abstain from caffeine or alcohol 24 hours before your appointment.

Eyelash Extensions Specifics

Not Refilling Other Salon’s Work: New clients are required to get a full set. If removal is needed, a $20 charge will apply for every 15 minutes.

Refill Pricing: We offer tiered pricing for refills based on weeks elapsed. After 4 weeks, full set prices apply. Refill prices are valid if at least 50% of extensions remain.

Lash Health: After 4-5 refills, we advise booking a removal and full set. This ensures lash health, cleanliness, and optimal retention.

Cosmetic Tattoo

Health Requirements: Be in good health, refrain from blood thinners, and abstain from caffeine or alcohol 24 hours before the appointment.

Client Preparation and Responsibility

  • Please arrive 15 minutes early for your first appointment to settle in, fill out any forms, and make any necessary preparations.
  • All clients are expected to ensure makeup products or old strip lash glue are removed prior to Full Lash sets and Lash Refills.
  • We only fill extensions applied by Mollylash technicians, unless consulted with us prior. In other cases, a removal and a new set might be required.

Reaction to Treatments

In the rare event that a client experiences an adverse reaction to a treatment, it is imperative to:

  1. Consult with a General Practitioner (GP) or medical professional as soon as possible.
  2. Immediately remove the lash extensions upon advise by General Practitioner, if related to lash services.

Mollylash strives to ensure the safety and well-being of all our clients. However, reactions can sometimes occur due to individual sensitivities. While our team is trained to minimise risks, unforeseen reactions can still arise. In such cases, our commitment is to guide and support the affected client.

Waiting List

If your desired time slot is unavailable, you can request to be added to our waiting list. We will contact you if a slot becomes available.

Thank you for your understanding and for choosing Mollylash for your beauty needs. We are committed to providing our clients with the best service and maintaining a professional environment.

For any questions or concerns related to these terms and conditions, please don’t hesitate to contact us.

Warm regards,

The Mollylash Team